Before adopting Shiji's technology stack, Time Hotels utilized disparate systems from legacy providers across its properties. This fragmented approach led to several challenges:
- Lack of Centralization: Inconsistent access to business data, especially guest-related information, hindered the ability to provide personalized experiences and maintain unified service standards.
- Inefficient Front Office Operations: Without standardized Front Office (FO) processes, operational efficiency was compromised, affecting guest satisfaction.
- Limited Reporting and Control: The absence of centralized reporting tools made it difficult for management to gain real-time insights and exercise control over multiple properties.
- Scaling Difficulties: Plans to expand into new regions required a system that could seamlessly support multi-country operations while adhering to local regulations.
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To support our expansion plans, we needed a seamless technology foundation that would be capable of growing with us. After looking at various options on the market, we found Shiji’s solutions matched our specific requirements, said Mohamed Awadalla, CEO of Time Hotels.
