Papis Diouf is the Food and Beverage manager at Bohemia Suites & Spa Gran Canaria and seems to have been born with the hospitality gene. Sitting down with him, you’re instantly impressed by his warmth and energy. It’s something that comes naturally to him. “I grew up speaking French, and then my dad taught me Spanish,” he told me. “I learned German and English as I was traveling the world. A love of travel led to an interest in studying hospitality as a profession, and he ended up studying at the university in Las Palmas, Spain.”
It was during his university studies that Papis’ career in Food and Beverage began. “I started working as a waiter. One thing led to another, and now I am managing our entire food and beverage operations! What I found working in the hospitality business is that Food and Beverage is one of the most important departments in a hotel,” Papis reflected. “For us, it’s 40% of our revenue.”
についてBohemia Suites & Spa Gran Canaria
The Bohemia Suites is a TripAdvisor Travelers Choice award winner, and that’s just the beginning of its accolades In an analysis of reviews across more than 100 review sites using Shiji ReviewPro’s Global Review IndexTM (GRI) data, we found the property strongly outperformed its peers.
The guest experience Bohemian Suites aims to provide is like staying at a friend's place, Papis told me. “We are always trying to give our best and do our best and make our guests feel like they're at home. It’s classy hospitality, but not formal or stiff.”
It was time to make a change. Rather than continuing to get by with subpar technology, Papis and his teams needed modern systems that would allow them to seamlessly provide the hospitality they had become known for.
In speaking with Shiji Group, they found their team was the most helpful. “Compared to the others, we found Shiji’s explanation of what they were building, how they built it, and how we could benefit from it clear and compelling,” Papis told me.
Because Infrasys offered the ability to adapt its technology to any workflow, Papis took advantage of starting with a blank slate and drafting his ideal workflow and reporting systems.
This is where the partnership with Shiji Group shined. Their support of Papis and his team through the entire process came up again and again in our conversation. “It’s not just enough to have the right technology,” Papis told me. “You need the right people who can configure and help you use that technology as well. We found that in Shiji Group.“
“We have a lot of young people working on our teams and they had never used true mobile technology as part of their work – but wanted to have it.”
Now, they can use their mobile devices to send orders directly from the table into the kitchen, which makes the whole process easier and more efficient for everyone involved.
Even better, the order goes directly to the kitchen. “Often, we can bring out the eggs nearly as quickly as we can bring them coffee,” Papis said.
Guests are loving the result. Reading through the reviews guest after guest says how efficient and fast the process is. Fast for staff, fast for guest. Everyone is winning.
Papis shared an example of this where a guest called him and thought they got food poisoning from the dish at the restaurant. “But I was able to pull up what they ordered and saw that 100 other people also ordered it and didn’t get sick,” Papis said. “Being able to troubleshoot things like this is really important for us.”
It’s also proved very helpful for making changes. “We are always looking to see where we might change some of our dishes that may not be working in that season,” Papis said. “It helps us stay fresh and relevant and engaging with our guests.”
もっとお金を。より多くの利益もっと時間をかけて
“Everything moves so quickly that you need to be using the right technology to help you be more efficient and provide the best luxury hospitality”, he told us. When asked if at the end of the day, Infrasys has made them more money, Papis’ response was instant. “Of course. Without a doubt.”
ホスピタリティのプロなら誰でも、今日のホスピタリティで成功するために必要なことについて、PapisとBohemia Suites & Spa Gran Canariaのチームから学ぶことができます。常にインスピレーションを求め、近代的で効率的なワークフローの導入を支援するテクノロジー・パートナーと協力することで、スタッフにもゲストにも喜んでもらえるようになりました。
ホスピタリティ・ビジネスの聖杯です。
About
Bohemia Suites & Spa Gran Canaria
ボヘミア・スイート& スパは、Gran Canariaの南、Playa del Inglésの長い砂浜に隣接し、マスパロマスの砂丘から歩いてすぐの場所に位置する、 5星の大人専用ブティックホテルです。当ホテルは、贅沢で多面的な空間を兼ね備えており、ゲストの皆様は完全な安らぎとプライバシーをお楽しみいただけます。ポジティブなエネルギーと幸福感に満ちたボヘミアン・スピリットを推進する施設です。
スタイリッシュで居心地の良い客室（80）、簡易キッチン付き客室（12）に加え、屋外スイミングプール、ジム、充実したスパを備えたウェルネス＆フィットネスエリア、ビジネス客向けのミーティングルームを完備しています。お食事には、プールバー「サファイア」、カクテルバー「アトリエ」、パノラマビューをお楽しみいただけるレストラン「 360º Restaurant」をご利用いただけます。モットーである "Guest at a friend's place "は、ゲストが気の置けない友人とくつろげるような、温かく歓迎する雰囲気を表しています。
史記グループについて
Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, 分布, Payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.
With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.For more information, visit shijigroup.com
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