Delivering a world-class guest experience is paramount at The Peninsula Hotels, and we’ve found a partner in Shiji who is up to the task. Shiji’s dedication to great service, combined with their innovative technological solutions, is unmatched.
Effortless management forguest experiences beyond just rooms
Your all-in-one solution for spa, fitness, and activity reservations.
Trusted by the world’s top hotel groups
Meridian Experiences
Streamline non-room bookings and boost your bottom line
Reservations, simplified
Manage all your non-room products in one system, simplifying scheduling and inventory control.
Allocate resources effortlessly
Integrate reservations with tasks, ensuring staff and resources are available at the right time.
Offer a single reservation experience
Guests make all reservations through a single platform.
Support varied activities
Most non-room products supported.
Take your activities booking to the next level.
Trusted by the world’s top hotel groups
From luxury groups to high-end resorts, Meridian Experiences works for hoteliers around the world.
50+
Countries with hotels using Shiji for spa and activity bookings
15
Languages supported by our software
25
Years serving our global customers with exceptional service
Seamless management
Coordinate all bookings in one place and empower your team to deliver exceptional service.
Effortless task management for every reservation
Link reservations to essential tasks for smooth staff and resource coordination. Enable efficient scheduling, ensuring all activities are perfectly timed and prepared for your guests.
Staffing simplified
Align staff availability with reservations to ensure the right team members are assigned to the right tasks at the right time. Manage staff shifts and PTO and group resources by department to reduce the risk of overbooking or understaffing.
A single reservation experience
Guests can book via any device and receive timely confirmations along with an organized itinerary for all booked activities.
Meridian Experiences isn’t just about managing operations—it’s about unlocking possibilities. Resorts and clubs can finally provide seamless, personalized service without getting bogged down by clunky systems. Being part of the team that makes this level of guest experience possible is something I’m genuinely proud of—it’s like helping properties deliver their best version of hospitality, every single day.
Bruno Martins
Senior Product Manager, Meridian Experiences
Enable effective pricing
Boost revenue and manage your inventory effectively.
Attract more guests
Implement seasonal rates, memberships, and age-based discounts with ease. Help your activities appeal to a wider range of guests while accommodating different budget needs, demographics, and seasons.
Balance price and inventory
Leverage booking pattern insights to minimize overbooking and set optimal prices. By understanding guest preferences and demand trends, you can ensure the right inventory is available at all times.
Optimize revenue
Utilize flexible pricing structures to boost revenue during peak seasons and drive bookings in off-peak times. Tailor rates to demand, maximizing both occupancy and profitability year-round.
Efficiently manage your team
Effective resource management leads to more fulfilled staff members, fostering a positive work environment, improved productivity, and an improved guest experience.
Build your team
Create unique profiles for staff, allowing for proper allocation.
Optimize expertise
Define resource skills in order to match qualified staff with guest needs.
Schedule effortlessly
Manage staff shifts and PTO for smooth daily operations.
Organize by department
Group resources into departments for more efficient allocation.
Access from anywhere
Can be accessed and managed from anywhere with WiFi.
Explore more Meridian Experiences resources
Check out the latest news, interviews, and resources from our team.
Frequently Asked Questions
What types of activities can be booked through Meridian Experiences?
Guests can book a variety of activities, including personal training sessions, spa treatments, beach activities, tennis court rentals, and guided outdoor adventures.
How does flexible pricing work within Meridian Experiences?
Flexible pricing allows hotels to adjust rates based on demand, seasonality, and guest demographics, enabling them to cater to different needs and optimize revenue.
Can guests make multiple reservations at once?
Yes, Meridian Experiences supports seamless reservation options for single or multiple activities, allowing guests to book everything they need in one go.
How does Meridian Experiences help with resource management?
It allows hotels to track staff availability, manage shifts, and allocate resources efficiently, ensuring that qualified personnel are matched to guest needs.
Is there a way to visualize and manage guest itineraries?
Yes, Meridian Experiences includes a user-friendly dashboard and planner that enables staff to visualize and manage guest itineraries effectively, improving coordination and service delivery.
What are the benefits of a single reservation experience?
A single reservation experience consolidates hotel and activity bookings into one process, simplifying communication and itinerary management for guests, which enhances their overall experience.
New to Shiji?
Founded in 1998, Shiji has grown to over 5,000 employees serving 90,000+ hotels worldwide.
