Torote Restaurant, nestled in the picturesque residential community of Valle del Sol, Cabo San Lucas, Mexico, showcases the best of La Baja's local flavors with renowned chef Victor Garrido.
Occupying three floors with a garden, a main dining room, and a terrace, the restaurant is stunning, with beautiful views of its privileged surroundings. Before dinner, guests often enjoy watching the sunset with a cocktail from its lounge with a fireplace.
The restaurant is managed by Tatiana Hladetska, who brings a wealth of experience to her role. After earning a master's degree in hospitality management, and gaining an understanding of various aspects of the business through a wide range of roles in multiple countries, she was invited to join Torote by Victor, who is also a partner of the restaurant, while they were in the pre-opening process.
Tatiana's love for hospitality is rooted in the opportunities the industry presents.
The opportunities it gives to travel, meet people, and learn a lot about service and psychology are among the aspects of it she cherishes the most, she told us. To take advantage of these opportunities, she has always been eager to use innovative strategies to enhance the operations of the places she manages.
Choosing technology to support the project’s vision
More than ever, technology plays a pivotal role in enhancing efficiency and productivity in hospitality. Knowing this, Tatiana pays close attention to how to select the right technology - especially early in the opening process as Torote was.
For her, selecting the right technology requires talking to peers about their experiences. “We went to a number of restaurants in the area and asked to speak with the owners to see what they were using,” she told us.
What she was looking for from the technology was a robust feature set that would support modern restaurant operations to cater to both guests and staff's expectations. But crucially, it needed to be easy to use for all staff because, without use, those features would be wasted.
After speaking with other operators, Tatiana and her team selected Infrasys, the point of sale system from Shiji Group. “We saw it was super user-friendly, super fast, and super effective. It had all of the important things we needed.”
Getting set up with support to succeed
The effectiveness of any technology depends in large part on the level of support provided, especially during setup. It’s the reason that Shiji Group’s Infrasys team invests heavily in support and onboarding, and it’s a benefit that customers often talk about and sets them apart from other providers in the market. For Torote, the implementation team played a crucial role in ensuring a smooth onboarding process.
“From installing the equipment to training the staff, their team was there every step of the way,” Tatiana shared, calling out several team members specifically for going above and beyond in providing prompt assistance during operational hours when needed.
“I was always texting, ‘please help with this’ in the early days - and they did!”
Shiji Group's Infrasys team understands that they are not just providing a technology solution, but they are also building long-term partnerships with their customers.
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