Royal River’s recipe for F&B success powered by smart hospitality tech

With Shiji’s Infrasys POS, Royal River’s service operation was transformed almost instantly. The results are clear:

• Zero order errors from day one.

• Orders processed in under 15 seconds.

• Staff onboarded twice as fast thanks to intuitive, easy-to-learn workflows.

• Menus that adapt as chefs adjust special dishes or seasonal desserts based on what’s selling, what’s trending in guest reviews, or when ingredients run low.

• Tailored service at scale, with staff instantly seeing notes like “nut allergy,” “gluten-free,” or “anniversary celebration” right on the POS screen, ensuring no surprise, substitution, or special moment gets missed.

• More covers, same service at The Top, Royal River’s fine dining flagship, where the team now serves up to 20% more guests per night while still greeting diners by name, timing courses precisely, and maintaining the quiet, curated atmosphere that defines the experience.
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Today, every ticket flows smoothly from server to kitchen. Whether it's rooftop fine dining or poolside snacks, service remains fast, accurate, and consistent.

“Infrasys has transformed daily operations by enabling a new level of personalized service that meets the expectations of today’s luxury travelers. The system empowers staff to anticipate guest needs and tailor every interaction, making service more intuitive, seamless, and rewarding for both guests and team members.”
— José Muiños, Director of Food and Beverage, Luxury Tenerife Hotels

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Royal River’s dedication to guest satisfaction is evident not only in its service delivery but also in its exceptional online reputation. The hotel consistently outperforms industry benchmarks, securing its place among the most highly rated luxury properties in Europe.

Year to date, Royal River has seen impressive performance across key Reviewpro Reputation metrics, with the following year-over-year (1月–6月) highlights standing out:

• Global Review Index™
  94.8%: up +3.2 points compared to the same period in 2024.
  This is well above the European 5-star benchmark, which generally averages around 89–90%.

• Semantic Analysis Score
  85.4%: +5.1 points from 80.3% in 2024

• Management Response Rate
  95.4%: +4.6 points from 90.8% in 2024
  This exceptional response rate shows enhanced engagement, with Royal River far exceeding the European 5-star average (~70%).

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“It’s not just about tracking scores, it’s about translating guest feedback into actionable insights that help us personalize every touchpoint.”
‍— Lydia Rodríguez, General Manager, Royal River Luxury Hotel Tenerife

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結論

By integrating Shiji’s Infrasys POS and Reviewpro Reputation, and embracing a data-driven, guest-centric strategy, Royal River has reinforced its position as one of Europe’s premier luxury resorts.

The results speak for themselves: zero order errors across five outlets, and consistently high guest satisfaction scores confirmed by Reviewpro Reputation data. With a team empowered by intuitive technology and the ability to personalize each touchpoint, Royal River shows how innovation can elevate hospitality, without losing the human touch.