Without Reviewpro Reputation, monitoring and managing guest feedback was extremely time-consuming and inefficient ... Reviewpro allowed us to eliminate the manual process of going one channel at a time and let our teams focus on the guest experience.
世界トップクラスのホテルからの信頼
Inside Reviewpro Reputation
Stay on top of every guest review
View and respond to feedback from all channels in one place, in real time.
どこをどう直すべきか
Weak coffee at your Athens location? Broken air conditioner in room 302? Take action right away.
Measure what matters most
Track your Global Review Index™ score to see how your reputation stacks up against competitors.
Get more responses, gain more insight
Capture timely, actionable feedback with surveys tailored to each stage of the guest journey.
Automate with confidence
AI-driven tools handle responses with accurate sentiment analysis and consistent personalization.
Integrate faster, innovate faster
Open APIs and built-in integrations make it easy to connect, customize, and scale.
Flexible reputation management for hotels, tourism, and beyond
Whether you're managing a global hotel group, running a boutique property, or guiding a destination’s reputation, Reviewpro Reputation delivers the tools you need to turn guest feedback into lasting impact.
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Hotel groups and multi-property operators
Reviewpro Reputation empowers hotel groups to monitor and enhance guest satisfaction across their portfolio with centralized dashboards, benchmarking tools, and advanced reporting. It ensures brand consistency, operational efficiency, and data-driven decision-making at scale.
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Independent and boutique hotels
Designed for lean teams, Reviewpro Reputation helps independent hotels gain a competitive edge by streamlining guest feedback management, automating responses, and uncovering actionable insights to elevate the guest experience.
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Destinations and tourism boards
Reviewpro Reputation enables tourism boards and DMOs to measure visitor satisfaction at scale, benchmark service quality across properties, and inform destination strategy through real-time traveler insights and trends.
Global Review Index™: The benchmark for guest experience
The Global Review Index™ (GRI™) is the industry standard for measuring hotel reputation and guest satisfaction. By aggregating review data from over 140 platforms in 45+ languages, the GRI™ offers a clear, current view of performance that’s trusted by hoteliers worldwide. With daily updates and weighted analysis of recent reviews, it’s more than a score—it’s a strategic tool that helps hotels benchmark against competitors, identify areas for improvement, and drive profitability. When used effectively, even small improvements in your GRI™ can lead to significant business growth.
世界トップクラスのホテルからの信頼
高級ホテルから格安ホテルまで、 10のブティックから多国籍チェーンまで、Reviewpro Reputation は世界中のホテル経営者にご利用いただけます。
60,000+
ホテル
150+
レビュープロ・レピュテーションご利用ホテルがある国
25
長年にわたる卓越したサービスの提供
機能
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評判管理
Analyze, understand, and measure online reputation results using the Global Review Index, a proprietary algorithm based on data collected from 45 languages across 140+ review sites.
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Guest Surveys
客室の品質、サービスレベル、アメニティ、全体的な満足度に関する洞察を得るためにアンケートをカスタマイズします。洞察力を行動に移し、ゲストの満足度、収益、需要の拡大をご覧ください。
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ケース管理
Easily track, assign, and resolve guest feedback with Shiji’s Case Management tool. With clear accountability and status updates, teams can act faster, stay aligned, and close the loop on every guest interaction.
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競合ベンチマーキング
Gain visibility into your direct competitors’ guest feedback and identify revenue opportunities to stay ahead. Use real-time insights to fine-tune your service strategy, benchmark performance, and enhance your market positioning.
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AI responses
Automate guest responses with AI that analyzes sentiment, adapts tone, and delivers consistent, personalized replies at scale. Free up staff time while maintaining a high standard of communication across all review channels.
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レポートと分析
ホテルのパフォーマンスを深く洞察し、データ主導の意思決定をよりスマートに行うことで、効率を高め、ゲストの満足度を向上させ、戦略目標の達成を支援します。
Powering leading luxury hotels across Europe
新しい
Voyages Indigenous Tourism Australia
The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence
A study in partnership with Voyages Indigenous Tourism Australia
新しい
Visit Estonia
From 80+ review sites to one voice: Estonia turns visitor feedback into national action
Visit Estonia unified guest feedback from more than 80 review platforms into one national system using Reviewpro Reputation. Real-time insights enabled both local and national teams to act quickly, improve service quality, and coordinate strategy across the country. The result: the Global Review Index™ grew from 89.3 in 2022 to 89.8 in 2024, surpassing expectations and enhancing the visitor experience nationwide.
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新しい
Luxury Tenerife Hotels
Royal River’s recipe for F&B success powered by smart hospitality tech
Royal River, part of Luxury Tenerife Hotels, transformed its F&B operations by implementing Infrasys POS across five outlets. The result was zero order errors, faster onboarding, and personalized service at scale, with staff instantly adapting to guest needs. Backed by Reviewpro Reputation, the resort confirmed its success with a 94.8% Global Review Index™—well above the 5-star benchmark—solidifying its position as one of Europe’s leading luxury resorts.
新しい
INSETE
ゲストレビューを国家戦略に変える：データを通じてギリシャの観光業を高める
INSETE, the Institute of the Greek Tourism Confederation, turned guest reviews into a strategic advantage by adopting Reviewpro Reputation. Real-time sentiment analytics and benchmarking tools gave Greece a clear view of service quality across thousands of hotels, regions, and categories. The result: Greece led the Mediterranean with 87% guest satisfaction in 2024, while tourism teams gained the insights to act faster, train smarter, and compete more effectively on the global stage.
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24/7 local support you can count on
いつでも、どこでも
Shiji offers 24/7 support from centers in 38 countries, providing assistance in multiple languages. Our dedicated team is always ready to meet your needs anytime, anywhere.
よくある質問
Reviewpro はホテルにとってどのようなメリットがありますか？
Reviewpro は、データ主導の洞察と実用的な推奨事項を通じて、オンライン評判の向上、顧客満足度の向上、収益成長の促進、業務プロセスの合理化、および全体的な顧客体験の強化を支援することで、ホテルに利益をもたらします。
Reviewpro はあらゆるタイプの物件に適していますか？
Reviewproは、ホテル、リゾート、ベッド＆ブレックファスト、バケーションレンタルなど、ホスピタリティ業界の幅広い施設に対応しています。Reviewpro が提供するソリューションは、さまざまなタイプの不動産固有のニーズや要件に合わせてカスタマイズできます。
Reviewpro は他のホテル管理システムと統合できますか？
はい。Reviewproは、さまざまなホテル管理システム、不動産管理システム（PMS）、および {customer relationship management (CRM)} プラットフォームとの統合を提供し、データ共有を合理化して業務効率を高めます。
Reviewpro は GDPR などのデータ保護規制に準拠していますか？
Reviewproは、データ保護とプライバシーに真剣に取り組んでおり、一般データ保護規則（GDPR）などの規制に準拠しています。当社は、お客様のデータを保護し、関連法規を遵守するために、強固なセキュリティ対策を講じています。
Reviewpro のプラットフォームのデータはどのくらいの頻度で更新されますか?
Reviewpro は、オンライン・レビュー・サイトやソーシャルメディア・チャンネルのデータをリアルタイムで継続的に監視・更新し、ホテルに対してオンラインでの評判やゲストの満足度に関する最新の洞察やフィードバックを提供します。
Reviewpro では、ユーザーに対するトレーニングやサポートを提供していますか?
Reviewpro は、トレーニング・セッション、ウェビナー、およびソリューション内の詳細なラーニング・センターを提供し、ユーザがツールの利点を最大限に活用できるよう支援します。さらに、当社のカスタマーサポートチームは、 24/7 で、お問い合わせや技術的な問題をサポートしています。
Ready to take control of your reputation?
60,000 Establishments
150+ Countries
24/7 local support you can count on
Awarded for excellence
Best Customer Support 2026
Partner of the year Finalist 2025
Top Hotel management solutions in APAC
10 Best travel and hospitality
Top 10 management solutions providers
2025 Top Vendors
Top 10 Leaders in Tech 2024
30 Faster Growing Companies of 2024