Schloss Elmau, a luxury spa resort in Munich, has selected Infrasys Cloud POS to operate their multiple F&B outlets.

Schloss Elmau deployed Infrasys POS on the newest Apple products throughout their property providing every waiter and every service staff member more opportunities to improve interactions with their guests.  With Infrasys’ flexibility, the resort has the option to add additional iPhones to their portfolio, or even Windows and/or Android devices at any time, without worrying about a disruption in service or compatibility troubles. Infrasys is built to have the same user experience across different hardware devices, whether a mobile device or POS workstation, reducing the need for additional training.

Learn how a flexible point-of-sale solution can improve your guest’s experience.

Additionally, Gabriel Apitzsch, Schloss Elmau’s director of Food and Beverage, pointed out that they view their multiple outlets as one overarching outlet financially. They don’t differ between, “How much over budget was the bar versus our Fidelio restaurant?” and,“How did the main restaurant perform last month?”.

For them, it’s key that technology optimizes efficiency between all the different F&B outlets. At the end of the day, they all act as one huge outlet - from staffing to resources. For example, some employees only work for the Asian restaurant but can be called to support the bar team if necessary. Back-of-the-house is also connected. For instance, the ice-machine is accessed by the bar but also the restaurant next door. The wine cellars are connected digitally, which is quite important as it shows all of the information about the available wine across the restaurants.

“We view all performances as a combined performance and budget our total F&B spendings accordingly. It’s all about sharing resources across our entire property”, said Gabriel Apitzsch.

At Shiji Group we are honored to support Schloss Elmau’s F&B operations. “Having the chance to work with Schloss Elmau is tremendous. We are proud to be their POS partner, and are pleased that Infrasys has already had a positive impact on their operation. We look forward to the continued partnership” said Sven Maas, Senior Vice President for EMEA at Shiji Group.