Pan Pacific Hanoi Elevates Luxury Hospitality with Shiji’s Infrasys POS, Driving Seamless Service and Operational Excellence

Hanoi, Vietnam, 12 5月, 2026 – Shiji, the global leader in hospitality technology, announced today that Pan Pacific Hanoi, a premier luxury hotel in Vietnam’s capital, has successfully implemented Infrasys POS across its dining and service outlets. This deployment marks a significant step forward in the hotel’s strategy to combine world-class hospitality with advanced technology, enabling seamless operations, enhanced data security, and a truly guest-centric experience across all touchpoints.

Operating multiple dining venues, bars, and in-room dining services, Pan Pacific Hanoi required a robust and scalable solution capable of managing complex operations while maintaining the highest standards of service. Infrasys POS was selected for its ability to integrate seamlessly with existing systems, streamline workflows, and centralize reporting, all while safeguarding guest privacy. The platform empowers staff with real-time order and payment management, ensuring consistency and efficiency throughout the guest journey.

“Pan Pacific Hanoi selected Shiji based on the proven success of Infrasys POS across the broader Pan Pacific Hotels Group portfolio, as well as Shiji’s experience supporting large-scale international luxury hotels,” said Simon Cheah, Country Manager for Malaysia and Vietnam at Shiji Group. “For a property with complex food and beverage operations, high-volume banquets, and strong MICE activity, it was essential to deliver a solution that could support operational efficiency while remaining fully compliant with local regulations. We’re proud to support Pan Pacific Hanoi with technology and local expertise designed to enhance both staff workflows and the guest experience.”

The implementation includes workstations and mobile tablets across all food and beverage outlets, allowing teams to process orders, manage inventory, and handle payments with greater speed and accuracy. Its cloud-based architecture supports real-time menu updates and advanced reporting capabilities, enabling data-driven decision-making, an essential advantage for a high-performing luxury property. Additionally, the system supports the capture and utilization of guest preferences, helping deliver more personalized service aligned with Pan Pacific Hanoi’s commitment to excellence.

“Infrasys Cloud has already shown to improve operational consistency across outlets, support smoother execution for large events and banquets and strengthen data visibility to support management decisions,” said Mr. Benjamin Schwarz, General Manager at Pan Pacific Hanoi. “The implementation was well-structured with on-site deployment and support teams who were highly collaborative and solution-oriented, particularly in balancing local compliance needs and international hotel operations.”

This collaboration highlights Pan Pacific Hanoi’s continued focus on innovation, demonstrating how advanced technology can elevate both operational performance and guest satisfaction. With Infrasys POS, the hotel reinforces its commitment to delivering secure, efficient, and highly personalized luxury experiences.